Return window
Finish Yard accepts return requests made within 14 days of delivery.
To be eligible, wall panels and trim must be:
- Unused, uncut and not installed
- In their original packaging
- In resalable condition
- Accompanied by proof of purchase
How to start a return
Email hello@finishyard.com with your order number before sending anything back. We will review your request and send return instructions. Once a return is approved, you have 10 days to ship it back. Items sent back without approval may be refused.
Restocking fee and return shipping
No restocking fee on unopened packs returned sealed in their original packaging. Packs that have been opened (but are still unused and uncut) are subject to a 20% restocking fee, deducted from the refund. You are responsible for return shipping costs unless the order arrived damaged, defective or incorrect.
Items that cannot be returned
- Panels or trim that have been cut, drilled, installed, glued or modified
- Products damaged after delivery through handling, installation or storage
- Custom or special-order products, and items marked final sale
- Products returned without the original packaging needed to protect them
Damaged, defective or incorrect orders
Inspect your order when it arrives. Contact us within 48 hours of delivery if anything is damaged, defective, missing or incorrect. Include your order number, photos of the shipping carton and label, and photos of the issue. Do not cut or install a damaged product. Once the issue is confirmed, we will send a replacement or issue a full refund, with no restocking fee and no return shipping cost to you.
Exchanges
We do not offer direct exchanges. If you need a different finish, return the eligible item and place a new order.
Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it.
Shipping charges are non-refundable unless we sent the wrong item or the order arrived damaged or defective.
Cancellations
You can cancel for a full refund before your order enters fulfillment. Once fulfillment has started or the order has shipped, it is handled as a return under this policy.
Contact
Questions about returns or refunds: hello@finishyard.com
Finish Yard, 8 El Paseo, Irvine, CA 92612, United States